SHIPPING & RETURNS
Shipping Policy
Canada Post for domestic shipping and DHL for international shippings and you will receive an e-mail confirmation with a tracking number after shipment is complete. Please provide an accurate address and contact information as any shipping & handling charges incurred from inaccurate address or oversight will be passed onto the purchaser. Please note that our company is not responsible for any packages lost, stolen, or misplaced during shipping. In order to ensure the most secure transaction, all shipments upon arrival will require signature and wavering the requirement will revoke all insurance policies held by Angel's Touch.
Please be advised to inspect all packages immediately upon delivery. Any damaged or lost shipments should be notified within 24 hours for Angel's Touch to make a claim against the shipping company. Please leave the original packaging intact for damage inspection for claim purposes. Any in store orders should be inspected before leaving the premise for a full refund.
Return & Exchange Policy
Please note that no return or exchange are accepted without the prior authorization of our service representatives and in order to eligible, Angel's Touch should be notified by e-mail within 10 business days from the day of merchandise receipt. Orders past 10 days will not be eligible for return or store credits. All items must be returned within 14 days of receipt and must be in their original packaging and condition. Once the condition of the returned items are inspected and verified, full refund will be made using the initial method of payment.
Order cancellations can be made any time before the shipment is being processed. Once shipped, cancellation is no longer accepted and the return & exchange policy must be followed.
For quality assurance policies according to international industry regulations, the following items are FINAL SALE and are not eligible for returns: lash adhesives, lash lift solution, and tweezers.
Please use the following address for return shipments:
1905 - 9888 Cameron St.
Burnaby BC V3J 0A4 Canada